2213079292 error code in the HP Printer Assistant, some ink color levels not displaying.

[gobananasnet]

Printing seems to work fine, but printer ink levels not displaying correctly as shown in image below. All are genuine HP ink cartridges, already replaced twice the yellow, no change. Maintenance like, cleaning print heads works, and results are good. Already did a full reset of printer and reinstall of software, not interested in going through all of that very painful and time consuming process again. So what's up with this and how does it get resolved. Thanks

P.S. Who's very bad idea was it to make people over 40 have to try and read and work with that tiny little screen on the printer? It should ALL be able to be done from the Windows 10 HP software. Major oversight, likely by young people who have not the life experience to understand such short comings in their designs. I'm in hell now, is the feeling.

[Echo_Lake]

@gobananasnet

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Download and install the full feature software for your printer from the HP website.

1. Turn on the printer.

2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed.

3. Go to HP Customer Support - Software and Driver Downloads.

4. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the operating system, click Change, select your version, and then click Change.

6. Under the Driver heading, click Download.

7. During the installation, select the Typical or Recommended type of installation when prompted by the software installer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[gobananasnet]

Thanks for you reply, however I had already done all of those steps, which did not resolve the issue. What else do have in your toolbox?

[Echo_Lake]

@gobananasnet

Thank you for posting back.

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HPofficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

If the issue continues, uninstall and reinstall printer Basic drivers.

If the issue still continues, install using Using the Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[gobananasnet]

Thank you for your response. Unfortunately, I must report, those steps have also already been done, to no resolve. What else have you in your toolbox?

[Echo_Lake]

@gobananasnet

Thank you for posting back. 

As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[gobananasnet]

I did that and they sent me a link to this forum. Now what?

[Echo_Lake]

@gobananasnet

Thank you for posting back. 

I am sending you a private message in order to resolve this. Please check the mailbox icon at the top-right corner of this screen.

[gobananasnet]

I already know the HP Support phone number. Using it was a crazy protracted experience that got me to level 1 staff that really did not understand their own products, so they would simply keep transferring me to "Peggy".

https://www.youtube.com/watch?v=rKiQqxHp5E8

[gobananasnet]

What other tools do you have in your HP tech support toolbox?