2600 series printer print queue- iPhone & iPad printing

[Mushu123]

My 2600 series all in one printer will scan, copy and run reports so I’m guessing it’s a print queue issue I’m experiencing. I’ve had this issue for about three weeks now. 

I print from my iPad and iPhone and have tried to solve the problem by looking at online content. I keep coming across instructions to use the diagnose and fix function but the icon does not exist (or I simply cant find it. 

what should I do?

I need to print some items and feel frustrated as I’m paying for the print/ink subscription. 

any help would be appreciated. 

thanks. 

[Raj2111]

Hi @Mushu123 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Use this lnik to cleare printer Queue, click here

Additionally try these steps:

Check the Print Queue

Access the Print Queue:

• On your iPad or iPhone, open the HP Smart app (if you haven't installed it, download it from the App Store).
• In the app, go to the printer's settings or management section to check the print queue.

Clear the Print Queue:

• If there are any stuck jobs, cancel them from the queue.

2. Restart Your Devices

• Restart the Printer: Turn off your printer, unplug it, wait a minute, and then plug it back in and turn it on.
• Restart iPad/iPhone: Restart your iOS devices to refresh their settings.

3. Check Wi-Fi Connection

• Ensure that both your printer and iOS devices are connected to the same Wi-Fi network.
• In the HP Smart app, check the printer status. If it’s offline, you may need to reconnect it to the Wi-Fi.

4. Update the HP Smart App

• Make sure you have the latest version of the HP Smart app installed. Check the App Store for updates.

5. Reinstall the HP Smart App

• If the app seems unresponsive, try uninstalling and then reinstalling it. This can help reset any settings or glitches.

6. Re-add the Printer

1. Open the HP Smart app.
2. Tap the “+” icon to add a new printer.
3. Follow the prompts to add your DeskJet 2630 again.

7. Run Diagnostics via HP Smart

• While the "Diagnose and Fix" function may not be visible, you can access the "Printer Help" or "Troubleshooting" sections in the HP Smart app for any available diagnostics.

8. Print a Test Page

• Once everything is set up, try printing a test page from the HP Smart app to see if the issue is resolved.

9. Reset Network Settings on Printer

• If you're still having issues, you may need to reset the network settings on your printer. Refer to the printer's manual for instructions on how to do this.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support