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‎04-24-2020 02:46 PM

HP Recommended
Product: 2632
Operating System: macOS 10.13 High Sierra

Brand new 2632 does not print from MacOS 10.13.
Status: HP smart installed, printer added to ,,Printer & Scanner,,. Print queue visible, finished jobs also visible. Scan & copy work, printer status printed, both cartridges aligned.
Only problem is non-functional print via USB cable.
(WiFi Direct function turned off due unstable wifi signal).

1 REPLY 1

‎04-29-2020 03:11 PM

HP Recommended

@Giulia280, Welcome to HP Support Community!

 

Let us try to isolate and resolve the issue-

  • Go to System Information to check the USB detection- try different port and cable if not detected.
  • If you are using a USB Hub, disconnect and connect the cable directly from the printer to the computer.
  • If there is any antivirus/security software installed on the computer, disable it and try printing.

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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