27-a010 touch screen does not work

[C_I]

My touch screen no longer works.  It appears the driver is not listed in the device manager.  I have minmal tech skills but I did try to download a driver and it went through a check stating my sysem was ok.  What do I do next?

[KrazyToad]

@C_I

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If the issue persists, check for the Touchpad Test in the F2 Diagnostic

- Hold the power button for at least five seconds to turn off the Computer
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Touchscreen

Keep me posted how it goes

Thank you and have a wonderful day 😊

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