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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-26-2018 03:51 PM

HP Recommended
Product: Deskjet 3055A
A new black cartridge XL301 (CH563E) is not recognized by the printer (Deskjet 3055A). I bought this cartridge (to be ready when I'm out-of-ink) in advance in May/2017. The expire date is 2019/01/08. I tried to use the cartridge as soon as I opened the package.
I tried cleaning contacts, resetting printer, as reported in the document https://support.hp.com/it-it/document/c02440000.
 
If I put on the old and exhausted cartridge, no error, but obviously 'white' printing (there is no ink).
 
It is too late for refund by the seller. 

 

Any suggestion on how to solve this? It is very annoying to throw a cartridge that costs half a new printer.

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2018 05:05 PM

HP Recommended

Hi,

You should return to the reseller, as you said the cartridge warranty is valid till 2019/01/08.

 

The cartridge is covered with a limited warranty and should be sent by the retailer to HP which will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price:

https://support.hp.com/us-en/document/c00206040

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎02-26-2018 05:05 PM

HP Recommended

Hi,

You should return to the reseller, as you said the cartridge warranty is valid till 2019/01/08.

 

The cartridge is covered with a limited warranty and should be sent by the retailer to HP which will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price:

https://support.hp.com/us-en/document/c00206040

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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