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‎08-18-2018 09:06 AM

HP Recommended
Product: 3540
Operating System: Microsoft Windows 10 (64-bit)

i am unable to get colour printer from my hp 3540 printer from desktop. i get color prints using hp print app on android phone via wifi

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2018 01:33 PM

HP Recommended

@suneel_rai,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I see from your post that you are having issues while printing in color from your HP DeskJet printer. Don't worry we'll work together to help you find a solution.

 

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

 

As you have mentioned in your post that you are able to print in color using HP Print App from your android phone, this definitely looks like a software/driver conflict. Let's try to do a clean install of the printer drivers.

 

First, unplug the USB cable from the printer / PC.

Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-ink-advantage-3540-e-all-in-on... to download and install the printer software.

Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

Give us some reinforcement by clicking the Accept as solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck

Jeet_Singh
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-19-2018 01:33 PM

HP Recommended

@suneel_rai,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I see from your post that you are having issues while printing in color from your HP DeskJet printer. Don't worry we'll work together to help you find a solution.

 

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

 

As you have mentioned in your post that you are able to print in color using HP Print App from your android phone, this definitely looks like a software/driver conflict. Let's try to do a clean install of the printer drivers.

 

First, unplug the USB cable from the printer / PC.

Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-ink-advantage-3540-e-all-in-on... to download and install the printer software.

Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

Give us some reinforcement by clicking the Accept as solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No
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