3830 constantly goes into Offline status

[Goalie58]

Printer constantly goes to offline status, Fulloy connected with strong signal to local network, HP Smart says it fixed problem, Scan and Print Doc says problem is unresolved, Have followed all suggestions form HP, check network, ports, defaults, and nada. At wits end

[Raj_05]

Hi @Goalie58,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Having your HP OfficeJet 3830 printer constantly going offline despite being connected to a strong local network can be frustrating. There are several steps you can try to resolve this issue.

Check Physical Connections:

• Ensure that all cables are securely connected to the printer and the power source.

Restart the Printer:

• Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in and turn it on. This can sometimes reset the printer's network connection.

Restart Your Router:

• Sometimes, the issue might be with your router. Restart your router and wait for it to fully boot up before checking if the printer is back online.

Update Firmware:

• Ensure that your printer has the latest firmware installed. You can check for firmware updates on the HP website and follow their instructions for updating.

Reconnect to Wi-Fi:

• On the printer's control panel, navigate to the Wi-Fi settings and select your network to reconnect. Make sure you enter the correct Wi-Fi password if prompted.

Check IP Address:

• Print a network configuration page from the printer's control panel to confirm that it has a valid IP address on your network. If the IP address looks unusual or is in conflict with another device, you may need to assign a static IP to the printer through your router's settings.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the HP website. It can automatically diagnose and resolve many common printer issues.

Disable Sleep Mode:

• Sometimes, printers may go into sleep mode and disconnect from the network. Check your printer's settings and disable any sleep or energy-saving modes that might be causing this.

Firewall/Antivirus Software:

• Ensure that your firewall or antivirus software is not blocking the printer's connection to the network. Temporarily disabling these programs for troubleshooting purposes might be necessary.

Reset Network Settings:

• As a last resort, you can perform a factory reset of your printer's network settings. Refer to your printer's user manual for instructions on how to do this.

Remember that technology can be complex, and it may take some trial and error to pinpoint the exact cause of the issue. Patience and persistence are often key when troubleshooting printer problems.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[Repairatrooper]

Check what kind of port is being used for the driver. Often windows will create a WSD port and this type of port is unreliable. Better to manually create a TCP/IP port for the driver.