4620 not printing color

[Jordanblues]

My printer can only print in Black even when I am using copy color it still comes out in Black. I have already removed the printer heads and rinse them out. I also have upgraded the firmware and done a full reset of the printer many times. The inks are brand new but they are not original HP inks. I have been running these for the past two years.

[Betty0610]

@Jordanblues

Welcome to the HP Support Community.

Print and evaluate a Print Quality Diagnostic Report :

1. Load plain white U.S. letter or A4 size paper in the tray.

2. On the control panel home screen, press the Setup icon .

3. Press the button  next to the Down Arrow  until Reports displays next to OK.

4. Press the button next to OK to select Reports.

5. Press the button next to the Down Arrow  until Print Quality Report displays next to OK, and then press the button next to OK. The report prints.

Let me know if you see any color on this report.

Use an automated tool to clean the printhead:

1. Load plain, white U.S. letter or A4 size paper in the input tray.

2. On the printer control panel, press the Setup icon .

3. Press the button  next to the arrow  until Tools displays next to OK.

4. Press the button next to OK to select Tools, and then press the button next to the arrow  until Clean Printhead displays next to OK.

5. Press the button next to OK to clean the printheads.

   The printer cleans the printheads and then prints a test page.

6. If the print quality on the test page is unsatisfactory, touch Yes to perform a secondary cleaning of the printhead.

   There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-4620-e-all-in-one-printer-series/5101229/model/510...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Jordanblues]

No that did not work

[Betty0610]

Is there any color on the print quality diagnostic report?