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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-12-2023 01:42 PM

HP Recommended
Product: HP Officejet 4632 e-All-in-One Printer
Operating System: iOS

I am trying to troubleshoot non-compatible cartridge issue using HP Smart app for iOS. I have replaced both cartridges with new reman cartridges.  The  printer does not show up as available in the app.  Does the cartridge issue have to be cleared first in order to make the connection?  I have done a hard reset (Power cord) and also the semi reset within the printer controls.  Is there anything more I can do to get my printer back to a useable state?   Thank you!

Category:
1 REPLY 1

‎06-15-2023 01:47 AM

HP Recommended

Hi @StevenH61,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you have performed all the steps from this document that says cartridge errors, then either the printer or the cartridges are faulty. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



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