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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Byskov
Level 1
3 2 0 2
Message 1 of 48
6,140
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477DW prints frames and question marks instead of text

HP Recommended
HP PageWide Pro 477dw
macOS 10.15 Catalina

After the recent firmware update (MAVEDWPP1N001.2127A.00) all text prints are just frames or question marks. Even with the most basic fonts. 

Pictures and screenshots prints fine.

 

20210803_110532.jpeg

I Have done a complete factory reset. I have reinstalled the drivers on the computers. I have the same problem on Catalina and Big sur computers

 

I hope someone can help me. 

I have called HPsupport  but they have not gotten back to me yet.

47 REPLIES 47
RogerLWhite
New member
1 1 0 2
Message 2 of 48
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HP Recommended

I am having the same problem today, specific to Microsoft Word.  I can print other papers completely fine.

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SportsTec_Clini
Level 1
2 2 0 5
Message 3 of 48
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We are experiencing the same thing, and it is predominantly with Microsoft Word, though some PDF's (generated out of Microsoft Word) seem to be doing the same thing. 

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SportsTec_Clini
Level 1
2 2 0 5
Message 4 of 48
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HP Recommended

I just spoke to someone at HP support (on the phone) and he told me that the problem is actually on Apple's end, in that they essentially block the firmware update which is why it is printing the way it is. He said Apple are working on it in the background as we speak so hopefully will be resolved soon...

 

I just tested exporting the file to be a PDF rather than a word document which did work, so hopefully that is a short term solution.

1 person found this reply helpful
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User96
Level 1
1 1 0 4
Message 5 of 48
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Are you still experiencing the problem? I am in the same situation, and converting it to pdf is not working for me. 

Regards

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danielbushner
New member
1 1 0 1
Message 6 of 48
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HP Recommended

How do you resolve the issue? I am having the same problem 

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PaSavICT
Level 1
5 4 0 1
Message 7 of 48
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HP Recommended

It goes wrong when you try to print true AirPrint if u use the HP software itself as PPD then it is working. Problem is only you can't download the old pod files anymore, because all goes to the "smart" HP software, Where can i Download the "old" drivers ?

 

I succesvolle installed the old PPD files i had on a other computer that works ! But i don't ave a installer to install the full suit of the software. So the icon is now missing and some messages about not complete software is installed.

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Byskov
Author
Level 1
3 2 0 2
Message 8 of 48
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I have connected via IP address and chosen the Generic printer. 

This can get us printing again

 

BUT it is not a viable solution... We can still not scan to email, or anything else.

I have now ordered printers from another brand, so we can get to work again.

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RStanfield
Level 1
1 1 0 3
Message 9 of 48
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HP Recommended

Any update on this??? Im having same problem and I really need to print!

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jackp801
Level 2
8 8 0 10
Message 10 of 48
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HP Recommended

I have the exact same problem printing from Word to the 477dw.  Problem appeared overnight with no configuration changes.  Can print the same document(s) from the same machine with the same software to my other HP printers with no problems.  Can print PDFs and web pages with no problems.  Hard to believe it's an Apple or Microsoft problem since I can print to every other device normally.

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