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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Byskov
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Message 41 of 45
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It is amazing how they do not in anyway adress this!!!!! I had to buy all new printers from another firm to just get the company working again! Simply not good enough!!!!!!!!!!

 

I would have more respect from them if they just went out and said "Listen we screwed up.. sorry! We are working hard to find a solution.." Silence is just so infuriating!!!!

 

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trunksy
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Message 42 of 45
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@Byskov wrote:

It is amazing how they do not in anyway adress this!!!!! I had to buy all new printers from another firm to just get the company working again! Simply not good enough!!!!!!!!!!

 

I would have more respect from them if they just went out and said "Listen we screwed up.. sorry! We are working hard to find a solution.." Silence is just so infuriating!!!!

 


Can you confirm that you're not using Airprint?

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crb111
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Message 43 of 45
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We need a firmware downgrade. Or that HP fixes the issue and updates the firmware. 

 

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Repairatrooper
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Message 44 of 45
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A firmware downgrade is fairly easy to do. First disable automatic updates.  If you have the older easy update utility, open the file with 7zip or similar archiving software and extract the .ful2 file from it. If you don't have it you may have to scour the internet or post back, I may be able to locate it.  Place that file on a USB stick and then insert in the usb port on the printer. The printer will open the usb menu with the option to upgrade firmware. Press the icon for firmware update. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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dVIAN
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Message 45 of 45
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a link to the old FW would be very much appreciated. Thank you! 

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