477dw - can't recognize the 5GHz WiFi band

[shayy]

i have dual band router 2.4/5 GHz.

as i understand prinetr and compuer must be in the same band.

the compuer find both bands. as accepted it is much faster with the 5 GHz.

the printer find only the 2.4 GHz...so i have to conect the computer to it too.

what can i do?

[8lives]

The printer only works on the 2.4 GHz band.

Does not matter what band your computer is on, as long as it is on the same Network. 

All 5GHz devices can talk to 2.4GHz devices.

[shayy]

Thanks, but...

 as can you see here:

http://h10032.www1.hp.com/ctg/Manual/c04974062

at page 2 chapter 1 - the printer should work with 5 GHz too. (802.11 n - which my router works with)

"Has the same features as the PageWide Pro MFP 477dn, and includes the following:

● Embedded wireless capability

● 802.11n 5GHz dual band support"

[8lives]

You will need to contact HP support as I do not see any reference to which bands are supported in the specs.

[Dragon-Fur · Accepted solution]

Apologies for jumping in unannounced.

@shayy

I am sorry the document is wrong.  It doesn't happen all that often (considering the millions of documents published every year) -- it is disappointing when it happens to "you".

@8lives has provided the correct information and this is in spite of the incorrect entry in the first part of the Guide that appears to claim otherwise.

I have checked the documentation we have on this product, including some that is not publicly available (and cannot be shared).  The printer supports the 2.4GHz band.

Later in the User Guide, the documentation indicates support for the 2.4GHz (Chapter 2, Page 18).

Excerpted:

A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point.
NOTE: The printer supports only connections using 2.4GHz.

The Datasheet for this printer provides the connectivity information:

Wireless capability

Yes, built-in Wi-Fi 802.11b/g/n

If a printer does support the 5GHz bandwidth, you could connect to that separately SSID named 5GHz band using the SSID for that band's broadcast / network.  SSID names and configurations are created and managed on your network router.

Ordinarily, 5GHz might be noted as "802.11 ac"

Commentary - not to be confused with HP statements or HP policy

The 2.4GHz network might suffice for most home networks.  The 2.4GHz signal is a bit stronger (reaches farther) and is not generally that much human-noticeably slower to communicate with the printer and to complete print jobs.  

Depends on your use, of course, it might be time to infest in newer technology - some printers do now support the 5GHz bandwidth for those homes and small businesses requiring the higher speed (or in those cases that the network no longer supports / broadcasts on 2.4 GHz).

Yes, by all means -- maybe all the other documentation is actually wrong and the one statement is the actual truth of the matter -- contact HP and ask the question.  Know that 'out-of-warranty' support is chargable (there is a fee).

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[VTRedwolf]

Well that is just great except we DID just invest in some new (and pretty expensive) technology with the HP MFP 477.  Why in this day and age would HP produce a printer this expensive without having dual band