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‎02-16-2023 07:09 PM

HP Recommended
Product: HP JetAdvantage Secure Print Device License 1y E-LTU

We do have client using an HP Jet Advatage secure Print. They are using HP E77830 printer which has HP Secure Print embedded on the machine. This error 48.a1.01 job accounting service error happen on the machine. What we do is to re-embedd the HP Secure Print. My question, is there any resolution on this to fix it permanently? and what would be the cause why we encountered this repeatedly?

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1 person had the same question
2 REPLIES 2

‎02-26-2023 12:05 AM

HP Recommended

Hi @aumambac 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact product number of your HP Product (if you need help, click here for information on how to find your product number).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko
HP Support


I am an HP Employee

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‎02-26-2023 09:19 AM

HP Recommended

Make sure that the firmware is the most current revision. For FutureSmart 5, revision 5.6 is just releasing and has numerous fixes to  older versions and might resolve your issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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