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HP Recommended
Color laser jet enterprise m653
Microsoft Windows 10 (64-bit)

49.2f.4b error has taken my printer hostage and won't go off the screen. It just says 'to continue, turn product off then on.' with a restart option. No matter how many times I hit restart it just leads right back here, it's been months like this. I'm at my wits end. I've tried everything to gain control but nothing has worked. 

2 REPLIES 2
HP Recommended

Hi @BillyGreenBean 

 

Welcome to the HP support community.


I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Please follow these steps :

 

Step one: Turn the printer off and then on

Turn the printer off, and then back on to clear the error.

 

Step two: Update the firmware

 

Current firmware needs to be downloaded from HP.com using a USB flash drive and the Preboot Menu.

For instructions, refer to HP LaserJet Enterprise - Update firmware using a USB flash drive or the Embedded Web Server (EWS).

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

HP Recommended

Thank you @Raj2111 for your response and I apologize for my late response. Using the link I downloaded the firmware but the pop-up error message won't give me enough time to navigate my way through the preboot menu before the touch screen is unusable. I only have about two seconds, and whenever I successfully navigate to the right option, it says "checking printer" then the error message takes over and again I have to restart. 

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