49.2f.4b error

[BillyGreenBean]

49.2f.4b error has taken my printer hostage and won't go off the screen. It just says 'to continue, turn product off then on.' with a restart option. No matter how many times I hit restart it just leads right back here, it's been months like this. I'm at my wits end. I've tried everything to gain control but nothing has worked. 

[Raj2111]

Hi @BillyGreenBean 

Welcome to the HP support community.

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Please follow these steps :

Step one: Turn the printer off and then on

Turn the printer off, and then back on to clear the error.

Step two: Update the firmware

Current firmware needs to be downloaded from HP.com using a USB flash drive and the Preboot Menu.

For instructions, refer to HP LaserJet Enterprise - Update firmware using a USB flash drive or the Embedded Web Server (EWS).

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[BillyGreenBean]

Thank you @Raj2111 for your response and I apologize for my late response. Using the link I downloaded the firmware but the pop-up error message won't give me enough time to navigate my way through the preboot menu before the touch screen is unusable. I only have about two seconds, and whenever I successfully navigate to the right option, it says "checking printer" then the error message takes over and again I have to restart.