49 Service Error - Turn Off then On - LaserJet Pro 200 M276nw

[bjallow89]

My printer is showing on the screen: 49 Service Error - Turn Off then On - LaserJet Pro 200 M276nw. how can slove this please.

Many thanks,

Bubacarr

[Nal_NR]

Hi @bjallow89,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be to encounter a 49 Service Error on your printer, especially when it interrupts your workflow. This error usually indicates a firmware issue or a communication problem within the printer.

The 49 Service Error typically signifies a communication error between the printer and the computer, which may be caused by a corrupted print job, outdated firmware, or a hardware malfunction.

Reset the printer:

• Turn the printer off using the power switch, and then wait at least 30 seconds.
• Turn the printer on and wait for it to initialize.
• If you are using a surge protector:
• Turn the printer off.
• Remove the surge protector.
• Plug the printer directly into the wall socket, and then turn the printer on.
• If the error persists, turn the printer off and disconnect any network or USB cables.
• Reconnect the cables and turn the printer on.
• If the printer returns to Ready, print a Configuration Report and check the firmware version. Update the firmware if a newer version is available.
• For more information, go to HP LaserJet Pro - Update the printer firmware.
• Attempt to isolate the error to a specific connection type (wireless, USB, LAN), or file.
• From the printer's control panel, disable wireless printing (if equipped).
• Connect the printer to a computer with a USB cable and try printing a test file.
• Connect the printer to the network (if available) and send the same test file.
• If the error occurs with all connection types, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.
• In cases where it is likely a specific file causing the error, try the following.
• Try using a different print driver. For example, if you are using the universal print driver (UPD), try printing the file with the PCL 5 or PCL 6 driver. Visit HP Drivers & Downloads for print drivers.
• Change the file format when saving. For example, save the file as a PDF or other file format before printing.
• If the error occurs when scanning, try a different resolution or saving in a different file format.
• If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

Keep me posted for further assistance

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