4R shows 10mm white space when printing a borderless photo

[Prageeth90]

Look at this. This 10mm white space is shown for all 4Rs that are printed. Sometimes the white space is between 7mm - 10mm. What is the reason for this? Drivers are installed correctly.

[Prageeth90]

Urgent**** This printer was bought for a photo studio. I am unable to print photos correctly. Quick responses are required.

[Irfan_06]

Hi @Prageeth90,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link for photo print settings and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Prageeth90]

Hi @Irwin6,

Thanks for your response. I am doing the printing as you mentioned. But this problem arises when printing 4R (Kodak photo paper), A4 (Kodak photo paper) and other thick material.

And this problem arises in both cases of borderless printing and with white borders printing.

This problem does not exist when printing A4 plain/light paper.

Video: https://drive.google.com/file/d/1mWxMYIbL-NAsNGPWvu8u3KeII9BzG615

Also, all the drivers are included correctly. This problem persists even after printing via wifi and usb 2.0.

Media Weight, Supported

https://www.hp.com/hk-en/shop/hp-smart-tank-670-all-in-one-6uu48a.html

Prageeth,

Thank you!

[Irfan_06]

Hi @Prageeth90,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Prageeth90]

Sorry for the delay in responding to you. I don't see the "Private Messages" you mention.

[Prageeth90]

The issue is still not resolved. Why is it taking so long?

[Prageeth90]

Don't anyone buy this HP junk printer. Only A4 light paper can be printed. It is also printed with margine out. The tray underneath is just crazy. It's a lot of crap. You can never print 130gsm to 230gsm properly. The best thing is that even HP people don't know how to fix it.