• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-28-2019 01:21 AM

HP Recommended
Product: HP Office Jet Pro 6960
Operating System: Microsoft Windows 10 (64-bit)

Why do my 4x6 photos not print properly . Attached are two attempts at printing the same photo (one MS Publisher and one PDF) The machine is set up for 4x6 and so is the sending software, but still I get this white band at the bottom and a distorted photo. Any ideas why, or is it that printing 4x6 is on the printers "wish list", but doesn't really work?

Scan_0001.jpgScan_0002.jpg

2 REPLIES 2

‎04-29-2019 12:33 AM

HP Recommended

Try a different program to print the picture. I have had issues with Microsoft image printer not working properly.  Printer may also not have enough memory and you might want to try printing at a lower resolution. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎05-01-2019 04:06 AM

HP Recommended

I agree MS is not the most reliable, hence the second photo is a PDF. 

It could be that this is too big for the printer's memory, but 6X4" is about the smallest photo you can do, so if it can't do this it can't do any photo. A4 seems to print fine so not that one I would have thought.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.