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‎07-08-2020 11:13 AM

HP Recommended
Product: HP OfficeJet 5200 All-in-One Printer series
Operating System: macOS 10.15 Catalina

Hi there,

Printer won't print in color. Cartridge has plenty of color. 

All print quality diagnostic pages have no signs of color at all. Cleaned cartridge several times, not the slightest sign of any color print ink at all.

Black looks good.

What's wrong?

6 people had the same question
1 REPLY 1

‎07-11-2020 06:58 AM - edited ‎07-11-2020 07:00 AM

HP Recommended

@Chirim0ya, Welcome to the HP Support Community!

 

I understand the printer is not printing in color. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Update the printer firmware

Go to Setup > Tools > Update the printer.

 

This could be an issue with the color ink cartridge or the printhead of the printer. If you have tried the steps mentioned in this document and the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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