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‎11-26-2018 05:22 AM

HP Recommended
Operating System: macOS 10.14 Mojave

cannot get normal home screen

? light always shows

1 REPLY 1

‎11-27-2018 02:05 PM

HP Recommended

@Qu3

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.
 

I have gone through your Post and would like to help


Could you elaborate more and the issue and let me know what exactly is happening when you power on your printer

 

If possible please send me a picture of the Home screen and that will help me understand the issue better

 

Meantime please perform a printer reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

 

Also update the Firmware from this Link: https://support.hp.com/gb-en/drivers/selfservice/hp-envy-5540-all-in-one-printer-series/5447939/mode...
 

Keep me posted how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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