5610 all in one officejet stopped in the middle of printing

[Rmont917]

Won't cancel won't print says it's printing should I pull the plug?

[Garp_senchau]

@Rmont917, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Cancel Print Jobs

• On Your Computer:
  • Open the Printers & Scanners settings.
  • Locate your printer and click Open Queue to see all the current print jobs.
  • If there are any jobs stuck in the queue, try to cancel them by selecting them and clicking the Cancel button.
  • Wait for a few moments to ensure the job is removed from the queue. If it still shows as printing, proceed with the next steps.

Turn Off and On the Printer

• Turn off the printer by pressing the Power button.
• Wait about 30 seconds, then turn the printer back on.
• This can help clear any temporary glitches and reset the printer’s internal memory.

Restart the Print Spooler on Your Computer

• For Windows:
  1. Open the Run dialog (press Windows + R).
  2. Type services.msc and press Enter.
  3. Find and right-click Print Spooler.
  4. Select Restart. This will clear any stuck print jobs.
• For Mac:
  1. Open System Preferences > Printers & Scanners.
  2. Right-click on the printer and select Reset Printing System (you’ll need to add the printer back afterward).

Check the Printer's Display

• Check the printer’s display screen for any error messages.

Disconnect and Reconnect the Printer

• If connected via USB:
  1. Unplug the USB cable from the printer and computer.
  2. Wait 30 seconds, then plug it back in.
• If connected via Wi-Fi:
  1. Restart your router.
  2. On the printer's menu, reconnect to your network.

[Garp_senchau]

Check for Paper Jams

• Open all compartments (front, rear, and paper tray) to check for any paper jams. Carefully remove any stuck paper.

Update or Reinstall Printer Drivers

• Visit HP’s official website and download the latest drivers for your printer model.
• Uninstall the current printer driver from your computer, restart your computer, and then reinstall the new drivers.

Perform a Hard Reset (Last Resort)

• If the issue persists and nothing seems to work, a hard reset might be necessary:
  1. Turn off the printer.
  2. Unplug the printer from the power outlet.
  3. Wait for 1-2 minutes.
  4. Plug it back in and turn it on.

Pull the Plug (if no response)

If the printer remains unresponsive after trying all of the above and continues to show a "printing" status, then you can pull the plug. Sometimes this can help reset the device when it’s in a frozen state.

Important: Only do this if you've exhausted all options and the printer is still not responding. Pulling the plug might cause minor settings or print jobs to be lost, but it will reset the printer.

Check the Printer’s Firmware

• Check the printer’s firmware version and ensure it’s up to date by visiting HP’s support website. If not, download and install any available updates.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,