5740 printing larger than actual size

[SaraBella]

I scanned the pattern pieces of a sewing pattern to PDF and tried to print at actual size (on special paper). I have done this before (with other pages from this same pattern) using the same computer (HP Spectre laptop) and 5740 printer. I chose Actual Size from the Adobe print options, but the output was about 10% larger than the original.

I clicked through all the print options available to me in Adobe, but didn't recognize anything that might affect the actual size setting. This is the first time I've had the Actual Size setting not work so I'm stumped. 

The scanned image, on-screen at 100%, matches the original document. 

The only change to my system since I last did this (scan & print actual size) was an upgrade to Adobe Acrobat Pro DC.

Thank you all very much for your help figuring this out.

[Raj1788]

@SaraBella

Thank you for joining the HP Support Community

Let's follow the below steps that could help us in resolving the issue.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-officejet-5740-e-all-in-one-printer-series/6617253/document/... 

Restart the printer.

Step 1: Uninstall and then reinstall the software

Uninstall and reinstall the Adobe software to get the latest version of Adobe Reader.

1. In Windows, search for and open Add or remove programs.

2. In the list of installed programs, click Adobe Reader, and then click Uninstall or Yes.

3. If a User Account Control message displays, click Yes.

4. Follow the on-screen instructions to complete the software removal. If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed (in English) from the Microsoft website, and then try uninstalling again.

5. After Adobe Reader uninstalls, close all programs and web browsers, and then restart the computer.

6. Open a web browser, go to Adobe Acrobat Reader DC (in English), and then follow the on-screen instructions to install the software.

7. Try printing the original pdf file again.

If the issue persists, continue to the next step.

Step 2: Change the default program

Set Adobe Acrobat Reader DC as the default program for viewing pdf files.

1. In Windows, search for and open Control panel, and then click Programs.

2. Click Default Programs, and then click Associate a file type protocol with a program.

   The Default apps window displays.

3. Scroll down the window, and then click Choose default apps by file type.

4. Find .pdf, click the plus sign or the default app, select Adobe Acrobat Reader DC from the list of results, and then close the Settings window.

5. Try printing the original PDF file again.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)