5x7 Card Stock Word

[wineguy57]

I have been trying to print on 5x7 card stock on my 6978 in Word.  I load the paper change settings on the printer and also in word, you can here the print head moving but blank on card stock.  Any ideas?  Im sure its a setting just cant figure it out.

[Dragon-Fur]

@wineguy57

Specifications > Paper Handling > Supported Cards

Standard Index card sizes supported:

Supported cards

To avoid paper jams and other issues, make sure you are using the correct size and type of cards when loading the input tray.

  note:

Load card stock in input tray only. Card stock is not compatible for use with the ADF for single- or double-sided printing.

Paper type	Paper size
Index card	101 x 152 mm (4.0 x 6.0 inches)
Index card	127 x 203 mm (5.0 x 8.0 inches)
A6 card	105 x 148 mm (4.1 x 5.8 inches)
A4 index card	210 x 297 mm (8.3 x 11.7 inches)
O**bleep**u Hagaki**	200 x 148 mm (7.8 x 5.8 inches)
Index Card Letter	216 x 279 mm (8.5 x 11 inches)
Japanese postcard	100 x 148 mm (3.9 x 5.8 inches)

**The printer is compatible with plain and inkjet Hagaki from Japan Post only. It is not compatible with photo Hagaki from Japan Post.

Create a Custom Size form for your card paper, starting with one of the "cards" in the forms list.

 Creating Custom Paper Sizes

Custom Form Setup:

Control Panel > icon view > Devices and Printers >

Left-Click on your Printer one time to highlight >

Left-Click Print Server properties

If the form does not immediately show up in Word > File > Print > Properties for paper size, Restart the computer and log in.

Media type = Card / Index Card / whatever is available of a similar type

Paper Size = 5.7 inches

Source = Tray 1 

User Guide > Chapter 2 - Page 15 "To load cards and photo paper"

Print Driver Settings Guide (Windows)

References

Printer Homepage – “Things that are your printer”

Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more

HP OfficeJet Pro 6978 All-in-One Printer

Dragon Document – Collection of Help, suggestions, and examples:

Printing Preferences

 Topic / Subjects include:

• Custom Paper Sizes

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[RichAnt]

Hello WineGuy,

It accommodates 5x7 (see media sizes).  Also, note it accommodates "Custom" Paper Size (see ##), so you should be able to place stock of any dimension and slide the guides in from the side and it should work.

Your problem could be that the print settings need to match in a couple of spots.

So, in the Print Dialog of the program from which you are printing (say MS Word) click on paper/quality at the top, set the Paper Source to Main Tray, Set Media Type (**), and click on Advanced and set the Paper Size to 5x7. (or set to Custom if no 5 x 7) 

Click OK and OK to back out to the Print Dialog where if you click on that OK it will print.  So try a print job.  Results? 

Use plain paper cut to 5 x 7 for experimenting.  Load at least 5 sheets.  Type 1 word to save ink.

** I don't have a 6978 so can't advise on Media Type, hopefully it specifies Cardstock.  If not use something like Presentation Paper, or experiment.

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Specs from HP.com: Media sizes supported:

A4, A5, A6, B5(JIS), 6 x 8 in, Executive, Index card 3.5 x 5 in, Index card 4 x 6 in, Index card 5 x 8 in, Index card A4, Index card Letter, 3.5 x 5 in, 4 x 6 in, 5 x 7 in, 13 x 18 cm, 8 x 10 in, 10 x 15 cm, L, Photo 2L, 8.5 x 13 in, Legal, Letter, Statement, Envelope #10, Envelope C5, Envelope C6, Envelope DL; Envelope Monarch, Card Envelope 4.4 x 6 in

(The "Index card 5 x 8" should work as well, as the 5x7 is shorter than the 8 In size)

Media sizes, custom: ##

Tray 1: 3.5 x 8.5 to 5 x 14 in   (This means the narrow side can be minimum 3.5 in and max of 8.5 in wide; the long side can be minimum 5 in  and max of 14 in.)

  Media types:

Plain Paper, HP Photo Papers,HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper, Thick, Plain Paper, Light/Recycled

  Recommended media weight:

16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)

  Supported media weight:

Plain paper: 16 to 28 lb, Bond

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Load the narrow side of the cards first into the paper tray.  Pull the sliding guides in from the sides.  Load a minimum number of cards (say 5), but don't exceed the markings for maximum.

Look at the User Guide (next link).  Read Loading Paper (starts Page 13) especially Card Stock on Page 15 of User Guide where it says:

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.

Page 30 of User Guide:

Paper loading tips For more information, also see Load paper. — Ensure the paper is loaded in the input tray properly, and set the correct media size and media type. Upon loading paper in input tray, you will be prompted to set the media size and media type. — Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type to avoid a paper jam. — Load paper with the print-side down. — Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

http://h10032.www1.hp.com/ctg/Manual/c05139126 User Guide.

Here's one HP support guide I've found; doesn't offer much.

https://support.hp.com/us-en/document/c04113542  entitled Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 251dw, 276dw, and 8600 Printer Series

I am not an HP employee; just searching for helpful answers for queries on the forum.

A reply is greatly appreciated, if suggestions help or not, as the multitude of volunteers on the forums respond to lots of queries, which requires a great deal of time.  Good luck.