5x7 folded card printing issues

[BHMercer]

I am having trouble printing a 5x7 folded card. I designed the card in Canva with their 5x7 portrait template, which prints 10x7 when flat. When printing, I customize the size to 10x7, portrait, with zero on all of the margins. No matter what I do, it is ALWAYS off by about 1/2 inch on the right end. What am I missing?

[Irfan_06]

Hi @BHMercer,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with printing on a particular paper on your Printer.

The below image has the supported media types for your printer.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[BHMercer]

This doesn't have ANYTHING to do with my question.

[Irfan_06]

Hi @BHMercer,

I am sorry that the above information did not help much as the same type of media does work with a different size.

Kindly refer to the steps on this link to change the print settings and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support