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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- 63/302 vs 63xl

Create an account on the HP Community to personalize your profile and ask a question
07-03-2025 07:05 AM
Hi @Sonny1926,
Welcome to the HP support community.
I understand you have a new 63XL, which does not fit the device. To help you better, could you please share the image of the cartridge, and could you elaborate on the issue for better understanding?
Please help us with the Printer serial number or the product number in a private message for further assistance.
Here is the link to find the product number: - Click here
To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
VikramTheGreat
HP Support