6400 series only printing a logo , no writing

[alfapat]

Does not print off an email or page off net , It does print something off a file in computer. except a direct debit instruction coplied from email acceptance ?

[Raj_05]

Hi @alfapat,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Pro 6400 All-in-One Printer series printer is only printing a logo and not the text when printing from emails or web pages but works fine with local files, there might be a few potential causes and fixes.

Check the Print Settings

• When printing from a browser or email, make sure the correct print settings are selected:
  • Open the print dialog (Ctrl+P or Command+P).
  • Check "Print Text" or "Document" under settings like "Print Selection" to ensure the text is being included.
  • Make sure you're not accidentally printing just images or headers/footers.

Use Print Preview

• Before printing an email or web page, use the print preview option (usually available in the print dialog).
• Ensure the entire content is visible, including text, and not just images or a portion of the page.

Clear Browser Cache

• If the issue occurs when printing from a browser (e.g., Chrome or Firefox), try clearing the browser's cache. Sometimes, outdated cache data can interfere with printing.

Update Printer Driver

• Ensure the printer drivers are up-to-date. Outdated drivers can sometimes cause issues when printing web-based content or emails.
• Visit the HP Support website to download the latest drivers for your HP ENVY Pro 6400 All-in-One Printer series.

Print as PDF and Then Print

• As a workaround, try saving the email or web page as a PDF first:
  • In the print dialog, select "Save as PDF."
  • Once saved, open the PDF file on your computer and try printing again.
  • This can help bypass any formatting issues between the browser or email client and the printer.

Browser or Email Client Issue

• If the issue persists only with emails or web pages, try using a different browser or email client to print the document.
• For example, if you use Chrome, try printing from Firefox or Edge to see if the issue is specific to one program.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support