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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- 6500A Service Manual or Exploded View

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11-16-2024 04:06 PM
I have an HP Officejet 6500A Plus - E710n which suddenly quit picking up paper. I cleaned the rollers and checked the gear. All is apparently fine, no broken gears, pickup is coming down, it's just not picking up the paper. Of course, I decided to see what was going on inside and disassembled the printer. I'm confident that I can get it all back together however an exploded view, especially of the ink area with cleaning would be very helpful. I never really thought about where ink went when you cleaned the printhead or aligned the print head however I do now. I will just say there's a LOT of ink inside the foam pads in a printer. I want to get the area where the print head rests out and everything cleaned up before reassembling the unit.
So, anyone had a source for an exploded view/parts list/service manual? Other that the WIFI issue (I put it on an ethernet cable connected directly to the router so that's not an issue), it's always worked great. Not worth attempting to take it to a repair shop.
Thanks in advance for any help.
CK
11-21-2024 03:09 PM - edited 11-21-2024 03:11 PM
Talking to myself here... Just in case it might help someone in the future.
It seems that there's three additional screws. One on top that removes the resting area for the print head and two underneath that holds the pump (?) assembly. The all have the same T10 bit and are a flat, round head. It all came apart easily and like the foam pads, contains a LOT of ink.
One thing that might help is to know where the park position is so I can put it all back together and none of the plastic gears get damaged.
P.S. I bought a used 6500A and it printed one sheet of paper and then would not pick up any paper. I'm starting to think that the paper is the problem.
11-22-2024 08:55 AM
Hi @CrayzKirk,
Welcome to the HP Support Community
I'm sending a private message to assist you with the next action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Alden4
HP Support
HP Support Community Moderator