6520 has long delay before printing and then prints out over a dozen pages of same page

[TP18]

My 6520 has had a problem recently.  I can hit print on my chromebook for one page to be printed.  It will do it immediately. But if I then click print on a different print job, again just wanting one page, the print job is delayed sometimes up to an hour.  Then when it does print it will keep printing the one page up to 15 times.  I am going through a lot of ink and paper!

I am on a chromebook so this is all done wirelessly.  I can go to my print jobs listed and click for it to delete the print job but that does not solve my problem.

[Riddle_Decipher · Accepted solution]

@TP18

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the printer has a long delay before printing and then prints out multiple pages of the same print job,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you try printing a diagnostic page using the printer panel?

Does the copier work fine as a stand alone?

Have you attempted to reset the printer to resolve the issue?

(If not, the steps are listed below)

While you respond to that, here's what you need to do:

Step 1: Reset the printer

Resetting the printer can resolve some types of slow printing issues.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print. If the issue persists, continue to the next step.

You can view the print queue and monitor and cancel print jobs with Google Cloud Print.

• Check the status of a print job

  On the Chromebook, open the Chrome browser, and then go to Google Cloud Print Print Jobs (in English).

  A list of your print jobs displays.

• Cancel a print job

  On the Chromebook, open the Chrome browser, and then go to Google Cloud Print Print Jobs (in English). Select a print job, and then click the Cancel button.

If the issue persists, try the below steps:

A print job might not print for various reasons, such as an unregistered printer, outdated firmware, or a connection issue.

Step 1: Make sure the printer is registered with Google Cloud Print

To print from the cloud, your printer must be registered with Google Cloud Print.

1. On the Chromebook, open the Chrome browser.

2. Go to Google Cloud Print Printers (in English).

   A list of your Google Cloud Print printers displays.

   • If your printer displays, try to print.

   • If your HP ePrint printer does not display, note your printer's email address, go to Connect Your HP Printer with Google Cloud Print (in English), and then follow the on-screen instructions. Once you complete the registration, try to print.

   • If your non-HP ePrint printer does not display, download the Google Cloud Print Service, and then follow the on-screen instructions. Once you complete the registration, try to print.

If the issue persists, continue to the next step.

Step 2: Select your Google Cloud Print registered printer

To print from Google Cloud Print, make sure to select the printer you registered with Google Cloud Print.

1. On the Chromebook, open the document or image you want to print.

2. Click the Print icon .

   The Google Cloud Print window opens.

3. Under Destination, click the Change button.

   The Select a destination window opens.

4. Under Google Cloud Print, select your printer.

Try to print. If the issue persists, continue to the next step.

Step 3: Update the printer firmware

If your printer is already connected to a network and you registered your printer with Google Cloud Print, the printer firmware might be outdated. Go to Updating Firmware on the Printer for more information.

• If the firmware is outdated, follow the instructions to update the firmware, and then try to print. If the issue persists, continue to the next step.

• If the firmware is up-to-date, continue to the next step.

Step 4: Check the connection between your printer and your network

Try these recommendations and procedures to help troubleshoot and avoid wireless connectivity issues.

• Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.

• Confirm the printer connection and network name: On the printer, make sure that the blue light next to the Wireless icon () is on and steady, then touch the Wireless network menu to make sure that the printer is connected to the same network as your computer.

• Move the printer and router closer together: Move the printer and the computer closer to your wireless router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.

• Manually connect the printer to the network: Many HP printers have a wireless setup wizard tool available on the printer control panel network or wireless settings menus. Follow the on-screen instructions to type your network name and password to connect the printer to the network.

• Restart the router: If you are experiencing a slow or intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.

• Check the router band setting: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

• Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation, or configure the software to allow HP downloads and installations.

• Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless signals.

• Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. They can interfere with wireless signals.

• Set the IP address on the printer: Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. Use the front panel menu to type an IP address that is valid for use on your local area network.

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[TP18]

Thank you for your very thorough, and helpful, guidance.  I did do a diagnostic page using the printer panel.  All results were PASS.  So I did the first step of resetting the printer.  Did a test run of print commands to 4 different jobs.  All responded promptly with one page printed for each job!  I did check on the other steps you recommended, my printer is registered, I made sure my destination is my printer listed under Google Cloud Print, and my printer is set for automatic updates.

Thank you for your help!  

[Riddle_Decipher]

@TP18

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂