6555e printer not printing.

[JDHuggins]

Printer downloaded, printed before, lost power and now it will not print of show print items in que. WIFI connected.

[Max3Aj]

@JDHuggins, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand your HP ENVY 6555e All-in-One Printer was working fine earlier, but after a power outage, it no longer prints or shows items in the print queue even though it's connected to Wi-Fi. Let's go through some steps to get it working again.

Power Cycle All Devices

• Turn off the printer, unplug it from the wall, and wait 60 seconds.
• Restart your Wi-Fi router and Windows 11 PC.
• Plug the printer back in and turn it on.

Check Printer Status in Windows

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Click on your HP ENVY 6555e.
• Select Open print queue and cancel any stuck jobs.
• Ensure the printer is set as default and not paused or offline.

Reinstall the Printer

If the issue persists:

• Go to Printers & scanners, remove the HP ENVY 6555e.
• Click Add device to reinstall it.
• Make sure to select the Wi-Fi-connected version of the printer.

Check HP Smart App

• Open the HP Smart app.
• Ensure the printer shows as Ready.
• Try printing a test page from the app.

Update Printer Firmware

• In the HP Smart app, go to Printer Settings > Advanced Settings > Tools > Printer Updates.
• Install any available updates.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support