6835 Printer error "There is a problem with the Printhead"

[grosslf]

I am getting the "There is a problem with the Printhead" error message.  I have followed the procedures for resetting, cleaning, and updating software/firmware without success.  Aside from junking the printer is there anything that can be done to fix it?  Thanks

[Jeet_singh]

@grosslf,

Welcome to HP Support Community,

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove the cartridges from the printer. 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next thing, I would suggest here is to try and update the printer firmware, you can either download the printer firmware from our HP support website, or you can directly update the printer firmware from the printer control panel - For more details, please go through this link: HP Printers - Updating or Upgrading Printer Firmware

Alternatively, I would suggest you go through the support document for -  HP Printers - Resolving 'Incompatible Printhead,' 'Printhead Missing,' or 'Printhead Problem' Error

You could also perform the steps suggested in this support document for - HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays

If you have followed the steps suggested and still having the issue, Printhead on this printer is non replaceable.

I would recommend you contact our HP support team for further assistance. 

HP support can be reached on www.hp.com/contacthp

Select the product type.

Enter the serial number of your device or select let HP detect your product option.

Select the country from the drop-down.

You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!