cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
marcdel8
New member
4 3 0 0
Message 1 of 6
174
Flag Post

6968 False Paper Jam

HP Recommended
HP OfficeJet Pro 6968
Microsoft Windows 7 (32-bit)

I have no paper jam, and have taken every step in HP support (clear, reset, clean, unplug, etc.).  Just keep getting error -- after paper jam, I get 0x6100004a.  See lots of same error on community board but no fix.  Just about to throw out the printer and won't buy HP again (and cancel HP Instant Ink).  Help?  

5 REPLIES 5
Jay_G24
HP Support Agent
HP Support Agent
10,092 10,066 709 802
Message 2 of 6
Flag Post
HP Recommended

Hi @marcdel8, 

  

If you have already performed the steps from the document A 'Paper Jam' Error Displays and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
denis51920061
New member
2 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Hello. The same problem with paper jam and error on the two devices 6960 and 6830. Physically, everything is whole and there are no foreign objects. Could this be a software issue? Is there any solution besides the service? Thanks.

Reply
0 Kudos
Jay_G24
HP Support Agent
HP Support Agent
10,092 10,066 709 802
Message 4 of 6
Flag Post
HP Recommended

Hi @denis51920061,

 

I'd like to help!

 

Unfortunately, this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Reply
0 Kudos
denis51920061
New member
2 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Hello. The repair cost will be too high compared to the new device. Printers are not under warranty. I just want to understand this problem at the hardware level or at the software level. With respect.

Reply
0 Kudos
Jay_G24
HP Support Agent
HP Support Agent
10,092 10,066 709 802
Message 6 of 6
Flag Post
HP Recommended

This is a hardware issue and it would need a repair or you could replace it.

 

Hope this helps!

 

Keep me posted!

 

 

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation