6970 not visible to home network, can't access

[PBealo]

Had no issues for years. printing to 6970 on my home network.

Then somehow (user error?) I noticed I had to go through HP Web Services to print, my applications were not printing to 6970.

In trying to fix this, I screwed up and now don't see printer at all.

How can I just start from scratch and get this printer recognized on my network and print through just my network to it? Printer is connected to network by WiFi.

Thanks,

Peter

[TEJ1602]

@PBealo, Welcome to HP Support Community!

To provide you with an accurate solution, I would like to know the following details-

Do you see the blue wireless light solid or blinking on the printer?

What is the exact error message you get when you print?

Did you make any changes to the printer or the computer recently?

Meanwhile, Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Now, download and install the full-featured software from here.

Hope this helps! Keep me posted. 

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