6978 printhead removal

[Terry2531]

I can only print about 10 pages before my printheads clog. My 6978 is about 6 months old. How do you remove to clean printheads manually?

[sandytechy20]

@Terry2531

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you want to clean the printhead. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• When did this issue start?
• Did you do any hardware or software changes?

Meanwhile

Printhead is not a removable part in this printer.

However, you can clean the printhead using automatic tool:

Align the printhead using the printer control panel.

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, and then touch Printer Maintenance.

3. Touch Clean Printhead, and then touch Continue.

   A test page prints.

   Figure : Example of the printhead cleaning test page

   

4. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

   • If the print quality is acceptable, touch Done

Click here and refer this HP document for more assistance.

Let me know how it goes.

Cheers.

[Terry2531]

I have had this problem for about three months. It stops printing whether from software or using the copy function. I have not changed software.

And yes, i have used the printhead clean command to clean the printheads. Sometimes it take 4 or 5 cleanings, and the black blocks still show streaks.

[kschar01]

worked perfect, I had tried it yesterday but i was swiping like it was a phone thinking that was what I needed to do. I had also hit the setup icon the dash board before swiping ( thinking I new better) and i could not find the maintenance programs.  So I followed your instructions and on the second clean it printed out a perfect test page.

Thank you

PS I had already gone and priced a new one, Glad I came home to review one last time.

Ken

[59caddy]

This does not work at all

[59caddy]

What you are writing in your response is what anyone can find on the HP website,What you don't talk about is that the HP 6978 office jet pro has many problems with the printhead.

[Kumar0307]

@59caddy, Welcome to the HP Support Community!

To assist you better, what is the exact issue you are facing with the printer?

Do you get any error messages regarding the printhead of the printer or do you experience print quality issues?

Keep me posted for further assistance.