7155 Envy Printer freezes while booting

[jamstaff]

Hello,

My HP Envy Photo 7155 freezes after booting. The progress bar slowly fills up and never progresses any further. The printer is plugged directly into the wall.

This is what I have tried:

-unplugging the printer for various amounts of time, including overnight

-held down the power button while plugging it in

-using HP print and scan doctor, it fails to communicate with the product with USB cable

-using HP printer update to update the firmware, doesn't see the printer with a USB cable

Thank you for any assistance.

[Betty0610]

@jamstaff

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[jamstaff]

This printer is lees than 2 years old and has a hardware issue? It seems to have locked up while an update was happening.

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!