• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-24-2017 03:53 PM - edited ‎01-24-2017 04:00 PM

HP Recommended
Product: Officejet 7612

We had a paper jam in our Officejet 7612.  After turning it off & clearing the jam, the printer will not turn on again.  The power supply seems to be working - the light is green on the module.  Power supply is plugged in to the printer, printer is closed, all pieces are in place.  

 

We unplugged the power supply from the printer & the outlet, replugged in, but printer will still not turn on.  We let it rest for about 20 minutes, and still will not turn on.

 

Thank you for any advice!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2017 11:11 AM

HP Recommended

@MeghanLKA,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that your HP OfficeJet 7612 Wide Format e-All-in-One does not power on.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: Printer Does Not Turn On

 

If the issue still persists, then you may contact phone support for further assistance at the link: www.hp.com/contacthp

 

I hope you have a good day ahead.

Rainbow23 - HP Support.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-25-2017 11:11 AM

HP Recommended

@MeghanLKA,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that your HP OfficeJet 7612 Wide Format e-All-in-One does not power on.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: Printer Does Not Turn On

 

If the issue still persists, then you may contact phone support for further assistance at the link: www.hp.com/contacthp

 

I hope you have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.