7858 false out of paper error

[GaryLee33]

No problems at the printer. The printer is on my network. All network computers show false 'out of paper' error. Printer will print printer status reports from all computers. Printer paper drawer has been checked. Could be a firmware problem in the printer, but, as stated, printer status reports will print. Cell phones print ok. HP Smart shows printer status as false 'out of paper'.

[Jay_G24]

Hi @GaryLee33,

I'd like to help!

Let's try a power reset on the printer to resolve the error -

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

4)Reinstall HP Smart from windows store.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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