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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
W29
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Message 21 of 33
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Hello.  I  removed the wifi connection and connected my computer to the printer with a USB cable.  Then I ran the John341 installer.  Nothing happened. The firmware didn't push to the printer.  When I re-activated wifi, it immediately  went back into the restarting loop. Did you have wifi on when you pushed the install?  If so, can you tell me what you did to stop the constant restarting to get the firmware across.  Thanks for your help.

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Lasse_sw
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Message 22 of 33
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Ok. For me....the printer could not have any acess to the internet. Very  important. So disconnect wifi and/or any ethernet connection. Otherwise the printer will return to the loop. Then I used the USB method to install the old firmware. You have to do all steps. Remember that the printer need to be "shared". Just like it's described in the USB method.

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Lady_Di
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Message 23 of 33
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I have a LaserJet Pro MFP M281fdw printer also and tried several suggestions posted by the community.  Nothing has worked so far.  I tried following Method 4 that you described and got as far as Step 3.  I haven't used MSDOS commands for nearly 35 years so I'm stuck.  The firmware .RFU file is in my Downloads folder, I have my device name, shared my printer, and connected the USB cable.  I tried following HP's example of writing the DOS command, but I get syntax error messages or a message saying the specified path or file cannot be found.  Can you help?

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HandiAndy
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Message 24 of 33
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Same problem, keep trying to install the old firmware but get stuck in a loop of 79 errors. A little inconvenient as like billions of other people I am stuck working from home. I feel like a forgotten sock, endlessly tumbling in the dryer of HP releasing bad firmware. 

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jfryan
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Message 25 of 33
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Unplug your network cable, or turn off the printer wifi. It can't have any connections. Just power and USB. 

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jfryan
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Message 26 of 33
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Copy and paste the example and just replace with your info. I made the printer share name very short so it was less to mess up. 

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Lady_Di
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Message 27 of 33
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Thanks for your reply.  In the meantime, I was able to find the 20200612 firmware .exe file.  I reconnected my printer to my WiFi and installed this firmware version before the 79 Service Error disrupted the process.  Thanks for your help!

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alexisvh
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Message 28 of 33
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LadyDi....PC or Mac??

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Jacob36
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Message 29 of 33
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I factory-reset my printer first and this stopped the boot loop. (If you connect to your wireless network before sending the older firmware, the boot loop with start again.)  With the printer reset and connected via USB, I was able to send the firmware using the .exe file that John 341 provided.

 

Here is a video showing how to reset the printer. The printer shown is a slightly different model, but the process is the same. You'll know if the reset was successful when the printer displays: "permanent storage init" 

 

https://www.youtube.com/watch?v=Pe0Ar1TyBHY

Factory Reset HP LaserJet M277dw PrinterSteps:1 - Power Down2 - Power Up3 - Wait until you see the energy logo4 - Press and hold the lower right hand portion...
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alexisvh
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Message 30 of 33
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OK I just got mine to work .. turned off WIFI, set printer back to factory settings by putting a thumb on the screen in the lower left hand corner while booting up PRESS ANDHOLD THERE FOR ABOUT A MINUTE, then proceeded to set up printer again from the start with wifi on.  WIFI set up with same wifi and password.... and voilà it's printing fine now no error code...phew!!!   Good luck everyone! 

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