-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- 79 Service Error - cannot update firmware

Create an account on the HP Community to personalize your profile and ask a question
12-01-2020 02:44 PM
I installed a recommended update for my printer (Color Laser Jet Pro MFP M281fdw). After that, I got a 79 Service Error on the front display of the printer. Printer keeps re-booting itself automatically whenever error occurs. I tried installed latest firmware driver (2020-Oct-10), but printer does not stay on long enough to accept update. Printer is on a wireless network. Printer is plugged into wall socket.
12-03-2020 12:50 AM
I would highly suggest these steps before trying to downgrade the firmware as a solution:
This solution was provided to me -- it has worked for me and several other folks. I do not recommend downgrading the firmware as several other posts have mentioned -- I think that is unnecessary.
Below are the steps that you need to follow in the order as mentioned ...
Disconnect the printer from the NETWORK
--If on wired network: Unplug the Ethernet cable from back of the printer.
--If on wireless network: Power off your Wireless router.
Turn off the printer. Wait for 30 seconds. Turn on the printer.
If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off.
Turn off the printer. Wait for 30 seconds and then turn back on.
Reconnect to the network and try printing ; it should work. . Good luck...