79 Service Error on Color Laser Jet Pro MFP M283fdw

[Northvanman]

I keep getting the 79 Service error no matter what I try.  This only started after doing the firmware update.  Any suggestions how to resolve?  Its a new laserjet printer, 3 months old...thanks for your help

[Nal_NR]

Hi @Northvanman,

Welcome to the HP Support Community. 

I'd like to help!

Perform these steps below. 

Turn the printer power off, wait at least 30 seconds, and then turn the power on and wait for it to initialize.

If you are using a surge protector, remove it and plug the printer directly into the wall socket. Turn the printer power on.

If the message persists, disconnect any network or USB cables and power cycle. If the printer returns to Ready, check the firmware version and update if a newer version is available.

For instructions on updating the firmware, go to HP LaserJet Pro - Update the printer firmware.

NOTE:

The firmware version can be found by printing a Configuration Report from the control panel of your printer. Visit the HP Customer Support Drivers page to find the latest firmware version available.

If the error is intermittent, attempt to isolate the issue to something specific in your environment.

Delete all print jobs from all computers connected to the printer and send a simple test print job.

If the issue persists, remove any installed DIMMS and retest.

If the printer prints fine, install a DIMM that the product supports.

If the message persists, please contact HP Customer Support.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Northvanman · Accepted solution]

No this solution did not work and will lead users astray and waste a lot of time.  The Firmware has a bug, the only solution is to wipe the updated firmware and set it back to a prior version.  Most people wont be able to do this, i suggest calling the HP support line and having someone walk you through it, which is what I did.  The tech was very helpful, thankyou.  HP is aware of the issue and could be more proactive about getting the solution out to owners.