79 Service Error on Laser Jet Pro M280-M281

[JT120]

There was a software update a few nights ago from HP. Since then the printer is throwing 79 Service Errors whenever we try and connect it to the WiFi or try and print anything to it.

[Bear048]

You should keep an eye on this thread. "HP Color Laser jet Pro MFP M281CDW- "Supply Problem"

Same problem and people are sharing. HP is offering no assistance as apparently the firmware upgrade was pushed for business reasons. I will not speculate to the details. However, they hav left many inoperable and the community is growing.

[Jay_G24]

Hi @JT120,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[JacobMurphy]

hello having the same problem... possible to get reset instructions??

[Jay_G24]

Hi @JacobMurphy,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jay_G24]

Try the below suggestions -

Step 1: Reset the power module and test the wall outlet

Unplug the printer to reset the power module, plug another appliance into the wall outlet to test the power, and then reconnect the printer.

1. Disconnect the power cord from the rear of the printer.

2. Unplug the power cord from the wall outlet, power strip, or surge protector.

3. While the printer is unplugged, plug another appliance into the wall outlet, and then turn it on to make sure the outlet works.

   • If the wall outlet does not work, plug the printer into an outlet that does work. Do not use a power strip or surge protector.

   • If the wall outlet works, continue with these steps.

4. After the printer has been disconnected for at least 60 seconds, reconnect the power cord to the rear of the printer.

5. Plug the power cord directly into the wall outlet. Do not use a power strip or surge protector.

6. Turn the printer on.

If the printer still does not turn on, continue to the next step.

Step 2: Test the printer Power button or switch

Plug the printer into a working wall outlet, and then test the printer Power button or switch.

1. Make sure the power cord is connected to the rear of the printer and is plugged directly into a wall outlet.

2. Depending on your printer model, use the appropriate steps to start a Power On/Off cycle:

   • Printers with a Power button: Press and release the Power button to start a Power On/Off cycle. Do not hold the button down.

     NOTE: 

     If you press and hold the Power button too long, the printer might turn on and then off without restarting. If this happens, press and quickly release the Power button again.

   • Printers with a Power switch: Press the Power switch to the Off position, and then press it to the On position to reset it and start a Power On/Off cycle.

3. If the printer does not turn on, wait 10 seconds, and then press the Power button or reset the Power switch again.

If the power indicator remains off, continue to the next step.

Step 3: Test the power with another compatible power cord

HP printers use standard power cords built for computers and electronics. Find a power cord with the same connectors as your printer power cord, and then use the cord to repeat the steps to Reset the power module and test the wall outlet and Test the printer Power button or switch. If you need to obtain a compatible power cord or you need to replace the power cord, go to the HP Parts Store.

• If the printer turns on with a different power cord, the original power cord caused the issue. Replace the power cord.

• If the printer does not turn on with a different power cord, continue to the next step.

Step 4: Test the power without the USB cable

If the printer is connected to a PC with a USB cable, disconnect the USB cable, and then turn on the printer. If the printer is not connected with a USB cable, skip to the next step.

• If the printer turns on with the USB cable disconnected, replace the USB cable. To obtain a replacement USB cable, go to the HP Parts Store.

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps, keep me posted!

[JacobMurphy]

Hey actually just had to downgrade updates and that was the problem! Thanks!! 

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JT120]

Printer finally powered back on (with a USB cable connected to the printer). However, when I try and run HP Firmware Updater, it never finds the printer (USB to USB). Any suggestions?

Thx.

Jared

[eric4180]

I have the same problem - after the update I keep getting the service error 79 - I have reinstalled drivers, searched extensively for a solution and nothing works - I guess this is their way of forcing you to buy another printer