79 Service Error

[Peter32953]

@Jay_G24

Model #: Color LaserJet Pro MFP M281fdw

Thank you

[Jay_G24]

@Peter32953

 I have shared a private message with the instructions.

Please check.

Hope this helps!

Keep me posted!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[jabzi]

Hello @mbalcs33 

Disconnect the printer from the NETWORK

      If on wired network : Unplug the  Ethernet cable from back of the printer.

     If on wireless network : Power of the Wireless router. Turn off the printer.

Wait for 30 seconds. Turn on the printer. 

If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off. Turn off the printer. Wait for 30 seconds and then turn on. Try printing , it should work.

[ddobop]

HP color laser jet m281cdw

[shanesmcdaniel]

I also need the instructions for a factory reset, as my printer is cycling and i'm unable to get to the menu.

Thanks!

[carisad13]

Hello!  I am having the same issue.  Can you also help me do a factory reset?

[delta19761]

I am having the same issue.  I can't install the downgraded firmware either.  Attached is what I see when I try doing that.  Please help.  The printer is useless in the meantime.

[jmad225]

Color LaserJet Pro MFP M281fdw

[jabzi]

Hello  

Disconnect the printer from the NETWORK

      If on wired network : Unplug the  Ethernet cable from back of the printer.

     If on wireless network : Power of the Wireless router. Turn off the printer.

Wait for 30 seconds. Turn on the printer. 

If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off. Turn off the printer. Wait for 30 seconds and then turn on. Try printing , it should work.

[jabzi]

Hello @delta19761 @jmad225  @jabzi 

Have you tried the below steps that should fix the issue.

Disconnect the printer from the NETWORK

      If on wired network : Unplug the  Ethernet cable from back of the printer.

     If on wireless network : Power of the Wireless router. Turn off the printer.

Wait for 30 seconds. Turn on the printer. 

If the printer is in READY state, on the printer front panel, go to Setup -> Network Setup -> Network Services -> IPv6 -> Off. Turn off the printer. Wait for 30 seconds and then turn on. Try printing , it should work.