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‎12-15-2022 09:44 AM

HP Recommended

WHAT IS THE SOLUTION

 

Category:
3 REPLIES 3

‎12-19-2022 04:55 AM

HP Recommended

Hi @RIESER,

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are getting error 71.02.4A on your HP OfficeJet Printer.

  

Please download and install the firmware update by following the steps from this document. 

 

Let me know if this works.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎12-19-2022 05:29 AM

HP Recommended

thks for the advice, didn't help

regards Rieser

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‎12-19-2022 05:38 AM

HP Recommended

Hi @RIESER,

 

Thank you for replying to HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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