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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- 8022 printer showing “printer failure” on screen

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05-28-2025 08:07 PM
receiving a “printer failure” message on the printer’s screen, screen gives direction to turn printer off and then on again,
I have done so, and message is the same
05-30-2025 05:25 AM
@vanessa8811, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Here’s a step-by-step guide to help resolve the “Printer Failure” error on your HP OfficeJet 8022e All-in-One Printer, especially when restarting the printer doesn’t help:
Perform a Power Reset
This clears temporary hardware or firmware issues:
- Turn off the printer using the Power button.
- Unplug the power cord from the back of the printer and the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord directly into a wall outlet (avoid power strips).
- Reconnect the cord to the printer and turn it on.
Check for Ink System Issues
The error may relate to the ink system:
- Open the ink cartridge access door.
- Remove and reinsert all cartridges to ensure proper contact.
- Check for any visible ink leaks or damage.
- Close the door and see if the error clears.
Update Printer Firmware
Outdated firmware can cause system errors:
- On a Mac running OS X 10.10 Yosemite, you may need to use the HP Easy Start tool to check for updates.
- Alternatively, visit the HP Software and Drivers page and enter your printer model.
Reset the Printer to Factory Defaults
If the issue persists:
- On the printer control panel, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
- Confirm the reset. This will erase custom settings but may resolve firmware-level issues.
I hope this helps.
Take care and have a good day.
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Max3Aj
HP Support