8022 printer showing “printer failure” on screen

[vanessa8811]

receiving a “printer failure” message on the printer’s screen, screen gives direction to turn printer off and then on again,

I have done so, and message is the same

[Max3Aj]

@vanessa8811, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Here’s a step-by-step guide to help resolve the “Printer Failure” error on your HP OfficeJet 8022e All-in-One Printer, especially when restarting the printer doesn’t help:

Perform a Power Reset

This clears temporary hardware or firmware issues:

• Turn off the printer using the Power button.
• Unplug the power cord from the back of the printer and the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord directly into a wall outlet (avoid power strips).
• Reconnect the cord to the printer and turn it on.

Check for Ink System Issues

The error may relate to the ink system:

• Open the ink cartridge access door.
• Remove and reinsert all cartridges to ensure proper contact.
• Check for any visible ink leaks or damage.
• Close the door and see if the error clears.

Update Printer Firmware

Outdated firmware can cause system errors:

• On a Mac running OS X 10.10 Yosemite, you may need to use the HP Easy Start tool to check for updates.
• Alternatively, visit the HP Software and Drivers page and enter your printer model.

Reset the Printer to Factory Defaults

If the issue persists:

• On the printer control panel, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
• Confirm the reset. This will erase custom settings but may resolve firmware-level issues. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support