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‎03-07-2023 04:35 PM

HP Recommended

Brand new out of the box 8025e. The power cord connection into the printer is exceedingly loose and the printer intermittently connects and disconnects.  I have to crawl under the desk and jiggle the power cord at the printer until the screen shows the printer coming back on and reconnecting to wifi.  I would just order another power cable, but I have a feeling I'll encounter the same problem.  

 

Need help.

Category:
4 people had the same question
1 REPLY 1

‎03-10-2023 08:56 AM

HP Recommended

Hi @ChrisR7,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams at HP Since the unit might need repair, I would request you contact HP Phone support

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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