8028 "Carriage Jam" after broken paper feeder gear replaced

[2ManyAccounts]

RSaunders posted solution Nov2023 only helped halfway.  I found a broken paper feeder gear and replaced it. When I powered back on, the carriage still jams to the right side when it goes through its initializing sequence.  Instead of releasing the carriage by removing the ink suction cups, it engages it before trying to print.   

I have the latest firmware MALBECPP 1N001.23 49A.00

I tried to factory reset.

I tried to reset/reboot by unplugging from wall outlet, turn-off for 2-3 minutes, and restarting.

I clear the suction cups by cranking the gears on the left side to disengage the suction cups and retract it all the way. But every time I click "ok", it checks the printer and gets itself stuck again under the suction cups when trying to print.  It seems like it is out of sync.

How can you get the carriage to reset or re-sync itself correctly?

[Sneha_01]

Hi @2ManyAccounts,

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support