81.09.00 error MFP 586

toyhawker · ‎06-23-2020

We have an MFP that is 1 year out of warranty that was working normally up until today.

Now it loads to a screen that states 81.09.00 error and the only option is the restart which leads back to the same screen.

I think it is HP's way of forcing a new printer purchase, however, after buying 12 HP printers, we will never buy one again.

There is no way to find out how to cold reset the printer too.

Just like in the movie office space, we will have to take a baseball bat to this printer and start fresh with Brother, Epson or Xerox.

Bye Bye HP, good luck.

Repairatrooper · ‎06-23-2020

This error indicates an issue with the network card. Have you tried starting with no network card attached or with a different cable? The service manual states that the formatter would need to be replaced if restarting does not resolve the issue. Personally I would attempt a format of the harddisk and install fresh firmware before that.

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toyhawker · ‎06-23-2020

Thanks for the response!

We tried with no cable attached.

I will open the printer and disconnect the network card and see what happens.

Thank you for the advice. Finger crossed.....

toyhawker · ‎06-23-2020

Hello,

It seems that the network card is attached to the motherboard.

I thought maybe it was due to corrupt software on the hard drive and could not find any way to hard reset the printer.

I moved it to another ethernet port with a different ethernet cable and the same issue resulted.

89.01.00 error restart printer.

How much does a replacement motherboard cost for the 586 MFP?

Is the printer garbage now?

Repairatrooper · ‎06-23-2020

Part number you need is G1W39-67914

A couple listed on Ebay.

https://www.ebay.com/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=G1W39-67914&_sacat=0

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

toyhawker · ‎06-24-2020

Thank you so much. That is fantastic advice.

I did already order it from the HP parts store just to ensure it is new and will hopefully fix the issue.

I will be sure to check eBay in the future, I didn't even think about it.

Hopefully wont need to take a baseball bat to this printer yet.....

Super advice from you = good karma, keep it up!

toyhawker · ‎06-24-2020

Just installed the new board and the same error is occurring.

There goes another $300 to HP.

toyhawker · ‎06-24-2020

Can the hard drive be formattted?

toyhawker · ‎06-24-2020

Problem solved! HP MFP 586 going in the garbage bin! Never buying HP a single HP product again! Cheers!

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