8122e stuck at firmware updates

[Voodoogsm]

Hi !

I try to setup my printer but it doesn't pass the screen where it says something about firmware updates .

When I press "continue" , it remains in that screen without going further .

Is there a solution to hard reset my printer ?

I tried everything on site .

Thanks !

[VikramTheGreat]

Hi @Voodoogsm,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Based on what I see, your HP OfficeJet Pro 8122e is stuck on the Firmware Updates screen, and pressing “Continue” doesn’t move it forward. This can happen due to a firmware glitch or network-related hang during setup.
(edited)

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Voodoogsm]

The first solution doesn't work and my printer doesn't have a physical keyboard .

Thanks for your answer !

[Garp_senchau]

Hey @Voodoogsm,

Thank you for your response

My colleague @VikramTheGreat is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

If your HP OfficeJet Pro 8122e printer is stuck on the firmware update screen and doesn't allow you to proceed, a hard reset may help resolve the issue. Here are the steps to perform a hard reset on your printer:

Turn Off the Printer: Press the power button to turn off the printer. Wait until it is completely powered down.

Unplug the Power Cord: Disconnect the power cord from the back of the printer. It is important to also unplug it from the power source.

Wait for a Short Period: Wait for at least 60 seconds. This will allow the printer to reset fully.

Reconnect the Power Cord: Plug the power cord back into the printer and the power source.

Turn On the Printer: Press the power button to turn the printer back on.

Attempt Setup Again: Once the printer powers on, try to continue with the setup process.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Voodoogsm]

As I said in the previous comment , I already tried that .

I tried again now and it's still stuck there .

Thanks !

[Voodoogsm]

I managed to solve the problem .

I unplugged it while it was booting (HP logo) several times and , in the end , it did a reset with the message that it was an improper shutdown .

I think it is something related to HP+ . I reset the printer and now I am in the same situation after I tried to skip HP+ subscription (I think I am enrolled anyway) . I think it's a message on background that say that my cartridges are not genuine and that's blocking me from continuing .

Now i try to "improper shutdown" so I can start over . But it doesn't appear now . I must try and try and try . It's annoying .

[Garp_senchau]

Hey @Voodoogsm, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,