8600 Plus Error Printhead appears to be missing, not detected or incorrectly installed.

[icekub]

8600 Plus Error Printhead appears to be missing, not detected or incorrectly installed. i have removed the Printhead and . reinstalled same error. removed the Printhead and cleaned it reinstalled, same error. any suggestions? 

[Nal_NR]

Hi @icekub,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If you have a problem and the printhead appears to be missing, not detected or incorrectly installed, check this steps:

Reseat the printhead up to three times

Open the door to access to the ink cartridges.

Wait until the carriage stops moving before you continue.

Unplug the power cord from the rear of the printer.

   WARNING: 

You must disconnect the power cord before reaching inside the printer.

Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

Close the ink cartridge access door.

Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.

Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

You can refer to this HP document for more assistance Click here 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[icekub]

i have done this and i still get the same Error.

[Nal_NR]

Hi @icekub ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above. This could be a hardware issue. 

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!