8600 will not feed heavy papers or photo paper

[Calvin25]

Using Staples and Avery products for photos and name badges. Print will not feed 

[Dragon-Fur]

@Calvin25 

Welcome to the HP Community Forum.

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@Calvin25 wrote:

Product: Unknown - general class = "8600"

Operating System: Windows 10

Using Staples and Avery products for photos and name badges. Print will not feed 

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Reminders

All the printers in this general group are either old or nearly-old in terms of their likely service times.

Even assuming all the criteria are met (paper size, type, weight, driver settings), it is possible that aged equipment will no longer perform tasks that the printer originally supported.  "Normal wear and tear" takes a toll -- "things wear out".

Starting...

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Printer Model

"8600" might indicate the old OfficeJet Pro 8600 series

• HP Officejet Pro 8600 Premium e-All-in-One Printer series - N911
• HP Officejet Pro 8600 e-All-in-One Printer series - N911
• HP Officejet Pro K8600 Printer series
• HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911
• HP OfficeJet 8600 Series Printer

OR "8600" might mean one of several different series printers  (also likely several years in service)

• HP Officejet Pro 8615 e-All-in-One Printer
• HP Officejet Pro 8620 e-All-in-One Printer
• HP Officejet Pro 8610 e-All-in-One Printer
• HP Officejet Pro 8616 e-All-in-One Printer
• HP Officejet Pro 8630 e-All-in-One Printer
• HP Officejet Pro 8660 e-All-in-One Printer
• HP Officejet Pro 8625 e-All-in-One Printer

For the purpose of answering >> Choosing this series:

HP Officejet Pro 8600 Premium e-All-in-One Printer series - N911

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Printer Specifications

Check what paper types the printer supports.

Specifications document:

 Printer Specifications for HP Officejet Pro 8600 e-All-in-One Printers

Open section Paper-handling specifications

Sub-Section Paper tray capacities

Tray	Type	Weight	Capacity
Tray 1	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 250 sheets of plain paper (25 mm [1 inch] stacked)
Transparencies	n/a	Up to 70 sheets (17 mm [0.67 inch] stacked)
Photo paper	250 g/m2 (66 lb bond)	Up to 100 sheets (17 mm [0.67 inch] stacked)
Labels	n/a	Up to 100 sheets (17 mm [0.67 inch] stacked)
Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 30 sheets (17 mm [0.67 inch] stacked)
Cards	Up to 200 g/m2 (110 lb index)	Up to 80 cards
Tray 2 note: Paper tray 2 is an optional accessory not included with all models.	Plain paper only	60 to 105 g/m2 (16 to 28 lb bond)	Up to 250 sheets
Duplexer	Paper	60 to 105 g/m2 (16 to 28 lb bond)	n/a
Automatic document feeder	Paper	60 to 75 g/m2 (16 to 20 lb bond)	50 sheets
Output tray	All supported media	n/a	Up to 150 sheets of plain paper (text printing)

note:

Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently.

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Printer Maintenance

Printer must be clean and ready to perform printing tasks.

Known solutions - presented in the order to be completed / considered:

Paper Jam Error

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Tray and Paper Management

The printer must be aware of the paper size and type of the paper loaded in the tray

Example - Retain / Modify (Edit) / Check the Paper Size and Type - Tray and Paper

Retain_Printing_Preferences_15

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Software used to view and submit the job / Printer Settings

The rest of the settings are related to both the software / application you are using,

How that software interprets the file / data you are printing,

The settings / adjustments used to prepare the job for the printer.

A couple of general examples...

Avery Template J8160 Label Setup Sample - PDF file - Adobe Reader DC

Avery_J8160_Sample_Label_1

Simple Photo Print - Windows Photos

Photos_Print_Wallet_3

References / Resources

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

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