Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-21-2020 11:34 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an 8610 printer that has been working fine until I updated the firmware yesterday.  Now I get a "Problem with Ink System" error.  I ran through the suggested steps (reseating the cartridges, rebooting the printer, wiggling the printhead carrier, but still get the same error.  How come the updated firmware has it now throwing this error? 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2020 12:09 PM

HP Recommended

Hello, 

 

It seems that you have tried all the possible steps and now we  are left with only 2 options ...

  1. replace the Printhead .
  2. its time to go for a new printer.
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎02-21-2020 11:43 AM - last edited on ‎02-24-2023 05:05 AM by Retired

HP Recommended

Hello,

Please click https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...  to access the steps that should resolve the issue .

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎02-21-2020 11:57 AM

HP Recommended

I did all of those steps except replace all of the ink cartridges.  I am not ready to go out and spend $100 on new ink cartridges only to find out it didn't fix the problem.  I can buy a new printer for that much (and it won't be an HP). 

Was this reply helpful? Yes No

‎02-21-2020 12:09 PM

HP Recommended

Hello, 

 

It seems that you have tried all the possible steps and now we  are left with only 2 options ...

  1. replace the Printhead .
  2. its time to go for a new printer.
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎02-21-2020 12:11 PM

HP Recommended

Yes, the printheads are no longer being produced, so it is time for a new printer. 

Was this reply helpful? Yes No

‎02-24-2023 05:08 AM

HP Recommended

Hi,

HP Inkjet printers - Printhead errors

 

JessikaV_0-1677240471582.png

JessikaV
HP Support Community Administrator

I work on behalf of HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.