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8620 PRINTER sounds like it is printing and the paper comes out, but the page is blank,

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HP8620

Printer sounds and act like it is printing , the pages come out blank. I have changed the cartage. Realigned the printer head. Rebooted the machine by shutting it off and unplugging it. I have tried to  copy with  the same results. I  have printed from my lap top for some time . I have checked the signal and ip address, which are correct and good. There is no error message. Any suggestions?

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Hi @RAB5212

  

If you have already performed the steps from the document  Color, Black Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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